Refund Policy

30-Day Money-Back Guarantee

We want you to be completely satisfied with Ividiyo. If you are not happy with your purchase for any reason, you may request a full refund within 30 days of your initial purchase date. No questions asked.

How to Request a Refund

To request a refund, contact us at [email protected] with your account email address and order number. We will process your refund within 5-10 business days.

After 30 Days

After the 30-day refund window, subscriptions are non-refundable. However, you may cancel your subscription at any time and it will remain active until the end of your current billing period. You will not be charged again after cancellation.

Subscription Renewal

Subscriptions renew automatically each year. We send a renewal reminder email 14 days before your renewal date. If you do not wish to renew, cancel before the renewal date to avoid being charged. Renewal charges are eligible for refund within 7 days if the renewal was unintentional.

Downgrades

If you downgrade from a paid tier to the Free tier, your paid features will remain active until the end of your current billing period. No partial refunds are issued for downgrades.

License Revocation

Upon refund, your license will be revoked and your installation will revert to the Free tier. You will retain access to all core features (live view, recording, playback) but premium features (AI detection, LPR, analytics) will be disabled.

Professional and Enterprise

Professional and Enterprise tier refunds are handled on a case-by-case basis. Please contact us at [email protected] to discuss your situation.

Contact

For refund requests or billing questions:

Meridian Technology Solutions (Pty) Ltd
Email: [email protected]
South Africa