Privacy Policy

Last updated: 15 April 2026

1. Introduction

Meridian Technology Solutions (Pty) Ltd ("Company", "we", "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and applicable international privacy laws.

This policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

Account Information

When you register, we collect your name, email address, and optionally your company name and phone number. This information is used to create your account, issue your license, and provide support.

Payment Information

Payment is processed by our authorized payment partner. We do not store credit card numbers or bank details. Our payment partner may share transaction confirmations, billing addresses, and subscription status with us.

Software Telemetry

The Ividiyo software collects anonymous usage telemetry during license validation, including:

  • Camera count and server count
  • Software version
  • Hardware information (CPU architecture, RAM, GPU type)
  • Feature usage (which features are enabled)
  • IP address (for license validation and abuse prevention)

We never collect, transmit, or have access to your video footage, camera feeds, recordings, or any surveillance data. All video data remains entirely on your own hardware.

Website Analytics

Our website may use standard analytics to understand traffic and improve the user experience. No personally identifiable information is shared with analytics providers.

3. How We Use Your Information

  • To create and manage your account and license
  • To process payments and manage subscriptions
  • To provide customer support
  • To validate license compliance
  • To detect and prevent license abuse (e.g., cloned installations)
  • To send important product updates and security notices
  • To improve the software based on anonymous usage patterns

We will never sell your personal information to third parties. We do not send marketing emails unless you explicitly opt in.

4. Data Storage and Security

Your account information is stored on secure servers. We use industry-standard encryption for data in transit (TLS) and at rest. Access to personal data is restricted to authorized personnel only.

License keys are signed using RSA cryptography and validated via secure phone-home calls to our license server.

5. Data Retention

We retain your account information for as long as your account is active. Telemetry logs are retained for 90 days. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law.

6. Your Rights

Under POPIA and applicable privacy laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your personal information
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

7. Third Parties

We share information only with the following third parties, solely as necessary to operate the Service:

  • Payment processor: To process subscription payments
  • Email provider: To send transactional emails (account verification, receipts, support)

We do not share your information with advertisers, data brokers, or any other third parties.

8. Cookies

Our website uses minimal cookies for essential functionality (e.g., session management). We do not use tracking cookies or third-party advertising cookies.

9. Children

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the software. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact

For privacy-related questions or requests, contact us at:

Meridian Technology Solutions (Pty) Ltd
Email: [email protected]
South Africa